Terms & Policies

General Policy

By using Tescomm Engineering’s website, you agree to comply with our terms and conditions. We reserve the right to update products, pricing, specifications, and policies without prior notice.

Product images are for illustration purposes only and may differ slightly from the actual product.

Prices are subject to change due to market fluctuations and currency exchange rates.

Privacy Policy

We respect your privacy and protect your personal information.

Information collected may include:

  • Name
  • Phone Number
  • Email Address
  • Shipping Address
  • Billing Information

Your information is used only for:

  • Processing orders
  • Customer support
  • Delivery coordination
  • Warranty claims
  • Promotional communication (only with your consent)

We never sell or share your personal information with unauthorized third parties.

Warranty Policy

Warranty is provided according to the manufacturer’s or distributor’s warranty terms.

Warranty does not cover:

  • Physical damage
  • Water damage
  • Burnt components
  • Power surge damage
  • Unauthorized repairs
  • Customer misuse

Warranty claims are processed according to the manufacturer’s service procedures.

Delivery Policy

Tescomm Engineering delivers products throughout Pakistan using reliable courier services and logistics partners.

Processing Time

Orders are processed within 24–48 business hours after payment verification or order confirmation.

Estimated Delivery

Location

Delivery Time

Karachi

1–2 Working Days

Major Cities

2–4 Working Days

Remote Areas

3–7 Working Days

Large, customized, or bulk orders may require additional processing time.

Customers are advised to inspect packages before accepting delivery.

If the package appears damaged, please inform the courier immediately and contact our customer support team.

Return & Refund Policy

Customer satisfaction is important to us.

Eligible Returns

Products may be returned if:

  • Wrong product received
  • Manufacturing defect
  • Product damaged during shipping
  • Incorrect item delivered

Return Conditions

Returned products must:

  • Be unused
  • Include original packaging
  • Include accessories
  • Include manuals
  • Include invoice

Be returned within 7 days of delivery (unless otherwise stated)

Non-Returnable Items

Returns will not be accepted for:

  • Software licenses
  • Downloadable products
  • Customized products
  • Products damaged by customer misuse
  • Products with missing accessories
  • Products without original packaging

Refund Process

Once the returned product passes inspection:

  • Replacement may be offered
  • Store credit may be issued
  • Refund may be processed (where applicable)

Refunds are generally processed within 7–10 business days after approval.

Shipping charges are non-refundable unless the error occurred on our side.